Frequently Asked Questions
Q: Why Krabot?
A: We put customer service and quality first. We receive weekly shipments direct from the source for guaranteed freshness. If you are unsatisfied for any reason, we will make every attempt to make it right. Check out our review page for customer testimonials.
Q: Where do I start?
A: New users start with the Kratom Guide located in the navigation menu. You can also look at the graphical rating system located under each product.
Q: How soon will my order be processed after I submit it?
A: Typically orders are processed and shipped out same day USPS Priority Mail (if order is placed before 9am PST). During extremely heavy volume (e.g. Tax Season, Black Friday, Cyber Monday, and December 20/21) these may take an additional day or two for processing. Please note, due to the heavier than usual volume these last couple of weeks, capsules will take one additional day to process.
Q: The countdown timer has some issues, why?
A: The countdown timer for Express Shipping is to be used as a "best estimate". Since USPS Express shipping can be one or two days depending on where you live, there can sometimes be a one day delay. It also does not take into account processing delays as outlined above. We apologize for this inconvenience.
Q: How come I sometimes have more than 60 capsules in my capsule order?
A: We make every attempt to hit 1 gram on our 1,000mg capsules per batch. Occasionally some may fall slightly under (e.g. .95g) due to the manufacturing process. To combat this, we weigh each bottle. If it comes in slightly under weight, then we add in a couple extra capsules.
Q: What forms of payment do you accept?
A: Visa and MasterCard.
Q: I am having issues checking out?
A: Follow the instructions here.
Q: Do you share my personal information?
A: Under no circumstances will we share or sell a customer’s personal information. If any of our payment processors are conducting this type of business, we will discontinue use of their services immediately.
Q: How long does it take for you to answer support requests?
A: Emails are generally answered the same day they are received. Facebook chat is usually within minutes, except on weekends.
Q: How do you ship your packages?
A: All packages go out USPS Priority Mail or USPS Priority Express Mail. For tracking visit our Order Tracker.
Q: Can I have my order shipped to an address other than the address of record?
A: Yes, but signature confirmation will be required and additional shipping costs may be incurred.
Q: How long does shipping take? Are your shipments packaged discreetly?
A: Packages are shipped in standard USPS Priority pouches, and usually take anywhere between 2-4 days to arrive at your doorstep. During extremely heavy volume (Black Friday, Cyber Monday, and December 19/23 being the exception) these may take an extra day or two to reach you.
Q: Do you provide tracking information?
A: Yes, always. It will be emailed to the address that you registered with.
Q: How is my information protected?
A: We use industry standard 256 bit SSL encryption to protect your personal and payment information. This is the same encryption standard used by your banking institution. All sensitive payment information is handled in compliance with PCI security standards by our payment processors. Learn more.
Q: What is your refund/return policy?
A: We are unable to give refunds on opened products. However, we treat these on a case-by-case basis. If you are truly unsatisfied we will make every attempt to fix it. In general we allow for a 30 day return policy. In cases where nothing is deemed wrong with the product, a 10% restocking fee will apply.
Q: How do I return an item?
A: Please contact a customer service representative for an RMA number. Do not send items back to the return address on your shipping label. A new address will be provided to you.
Q: What areas do you serve?
A: We currently serve customers in the United States.
We do not ship to Indiana, Tennessee, Wisconsin, Vermont, Arkansas, San Diego and Alabama.
Q: What state are you located in?
A: We are located in California.
Q: I have another question not listed here?
A: For all other questions not listed on our FAQ, please visit our Contact Us page.